COMMENTS
Patients wishing to comment or make suggestions on the service we provide should contact the practice manager.
COMPLAINTS PROCEDURE
We always try to give you the best service possible, but there may be times when you feel this has not happened. This is an explanation of what to do if you have a complaint about the services we provide for you.
We hope you will use the practice procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that may have been made. If you use this procedure it will not affect your right to complain to the Primary Care Trust if you so wish. Devon PCT - Tel: (01392) 205205 Please note we have to respect our duty of confidentiality to patients and a patient’s written consent will be necessary if a complaint is not made by the patient in person. If you wish to make a comment, complaint or suggestion, please telephone, speak to or write to our practice manager. She will take full details from you.
We think it is important to deal with complaints swiftly so you will normally be offered an appointment for a meeting to discuss matters within 48 hours. Occasionally, if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed.
You may bring a friend or relative with you to the meeting. We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed. We hope that, at the end of the meeting, you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not the case and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.