Welcome to Modbury Health Centre
CHRISTMAS & NEW YEAR
INFORMATION FOR PATIENTS
Modbury Health Centre will be closed from Wednesday 24th December 2014 18.00pm and will reopen Monday 29th December 2014 8.00am
25 December Christmas Day Closed - Out of Hours Tel: NHS 111
26 December Boxing Day Closed - Out of Hours Tel: NHS 111
27 December Saturday Closed – Out of Hours Tel: NHS 111
28 December Sunday Closed – Out of Hours Tel: NHS 111
1 January New Years Day Closed - Out of Hours Tel: NHS 111
In case of illness when the surgery is closed, please telephone NHS 111.
If you need an ambulance for an emergency, ring 999,
but remember that the service will be very busy. If you are in any doubt, call NHS111, who will advise you and call an ambulance for you if it is needed.
NHS 111 is the new free of charge telephone number for a 24-hour helpline for non-emergency health advice and information. You will speak to an advisor, who will assess and give healthcare advice and direct you to the local service that can help you – for example,
Devon Doctors, minor injuries unit, emergency department, community nurse or pharmacy.
To access pharmacy opening times across Devon contact NHS111
We encourage and seek feedback from patients on the services it provides.
Friends and Family Test New!
New! The Friends and Family test, set by NHS England, is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery. Your feedback is important in order to celebrate and share our good practice as well as address any poor performance.
All responses are anonymous and confidential. All responses from the first question contribute to a surgery score, which is shared with the public. Responses from the second (and any subsequent) question may be published, for example, as part of a patient experience report.
Survey at the bottom of the page - take patient survey
Modbury Health Centre New Partner
Dr Clare Day, Dr Angus McMyn and Dr Helen Keenan are delighted to announce that they will be joined by a new partner
Dr Naomi Hulatt will be joining Modbury Health Centre as a Partner from 6th January 2015 and will be here all day on a Tuesday
Dr Naomi Hulatt studied Medicine at Imperial College School of Medicine, London and is looking forward to meeting the patients. Dr Hulatt’s interests are varied but include elderly care, cardiology, and respiratory medicine. She is now very much looking forward to joining the practice in Modbury and working with the team. Outside of work she is kept busy with family life
Protect yourself against flu this winter
Why flu vaccination is important for adults and children who are at risk because of existing medical conditions
How can flu affect you?
Flu occurs every year, usually in winter, which is why it’s sometimes called seasonal flu. It’s highly infectious, with symptoms that come on very quickly. A bad bout of flu is much worse than a heavy cold.
The most common symptoms of flu are fever, chills, headache, aches and pains in the joints and muscles, and extreme tiredness. The symptoms are usually quite mild, but can be very serious. Healthy people usually recover in two to seven days, but the disease can lead to hospitalisation, disability or even death. As well as making you more vulnerable to flu, your existing condition can be made worse if you do get flu.
What causes flu?
Flu is caused by viruses that infect the windpipe and lungs. And because it’s caused by viruses and not bacteria, antibiotics won’t treat it.
How do you catch flu? Can you avoid it?
When an infected person coughs or sneezes, they spread the virus in tiny droplets of saliva. These can then be breathed in by other people or picked up by touching surfaces.
You can prevent the spread of the virus by covering your mouth and nose when you cough or sneeze, and you can wash your hands frequently to reduce the risk of picking up the virus.
But the best way to avoid catching and spreading flu is by having the vaccination before the flu season starts. This will protect you throughout the 2014/15 flu season.
Who should have a flu vaccination?
Free vaccination is available to people of any age who have certain existing medical conditions, because they are particularly vulnerable to flu. More specifically, you should come for vaccination if you have:
• a heart problem
• a long-term chest complaint or breathing difficulties, including severe asthma, chronic bronchitis or emphysema
• a kidney disease
• lowered immunity due to disease or treatment (such as steroid medication or cancer treatment)
• liver disease
• had a stroke or a transient ischaemic attack (TIA)
• a neurological condition, such as multiple sclerosis (MS), cerebral palsy or Parkinson’s
• a problem with your spleen, such as sickle cell disease, or you have had your spleen removed
• a learning disability
If you are unsure whether you should have the vaccination because of your medical condition, please ask.
Vaccination is also routinely offered to a range of people who are generally well, including those aged over 65, pregnant women, carers, people in care homes and frontline health staff.
What about children and young people?
If you have children who are are over six months of age and have any of the conditions set out above, please bring them to the surgery for vaccination. Not only are they more likely to become more ill if they catch flu, but it could make their existing condition worse. The vaccine can be given at the same time as all routine childhood vaccines.
Vaccination can go ahead if your child has a minor illness such as a cold but may be delayed if they have an illness that causes fever.
Not all flu vaccines are suitable for all children, but we will ensure your child has the right version.
No babies under six months of age should have the vaccination, as it does not work well in the very young. This is why it is also important that pregnant women have the vaccination – they will pass on some immunity to their baby to protect them during the early months of their life.
Is there anyone who shouldn’t have the vaccination?
Almost everybody can have the vaccine, but you should not be vaccinated if you have had a serious allergy to the vaccine, or any of its ingredients, in the past.
If you are allergic to hen’s eggs or have a condition that weakens your immune system, you may not be able to have certain types of flu vaccine – check with us first.
If you have a fever, the vaccination may be delayed until you are better.
How does the vaccine work and will I get any side-effects?
The vaccine works by stimulating your immune system, so it can recognise and fight off the flu virus if you come into contact with it later.
There are some fairly common but mild side-effects. Your arm may feel a bit sore where you were injected, and some people get a slight temperature and aching muscles for a couple of days afterwards. The vaccine doesn’t give you even a mild dose of flu, as it doesn’t contain the active virus.
Any other reactions are very rare. Side-effects in children are uncommon but may include a runny or blocked nose, headache, general tiredness and some loss of appetite.
Will the flu vaccine protect me completely?
Most people who have the vaccination will not get flu. When the vaccine is well-matched to virus strains, around three-quarters of those vaccinated are likely to be protected. The rest may have some protection that reduces the severity of their symptoms.
I think I’ve already had flu, do I need a vaccination?
Yes. As you won’t know which flu virus has caused your flu, you should still have the vaccination to protect you against the other flu viruses as soon as the illness has gone.
I had the flu vaccination last year. Do I need another one this year?
Yes. The flu vaccine for this winter protects against some different strains of flu from last year’s.
Want to know more?
For details about flu and vaccination, see: http://www.nhs.uk/conditions/flu/Pages/Introduction.aspx
More about common misconceptions surrounding flu and the vaccine are available at: http://www.nhs.uk/Livewell/winterhealth/Pages/Flu-myths.aspx
We are updating the way patients can currently order their repeat prescriptions to a new system via our clinical system. To ensure total patient confidentiality and data security we have to ask you to come into the surgery to confirm your identity and give you your login details and then this will allow you to access your repeat prescriptions
In future when you order via this way you will be able to see your repeats list and your request for the items will then be added straight away to your clinical notes. This way will ensure total accuracy when issuing your requested repeat prescription
We will be phasing out the existing online service
GP Data Extraction
How Information about you helps us to provide better care
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
We need to make sure that you know this is happening and the choices you have.
About the NHS Health Check
The NHS Health Check programme aims to help prevent heart disease, stroke, diabetes, kidney disease and certain types of dementia. Everyone between the ages of 40 and 74, who has not already been diagnosed with one of these conditions or have certain risk factors, will be invited (once every five years) to have a check to assess their risk of heart disease, stroke, kidney disease and diabetes and will be given support and advice to help them reduce or manage that risk
We will be inviting patients betwen the ages of 40 and 74, who has not already been diagnosed with one of these conditions or have certain risk factors you to attend for free NHS Health Check
By taking early action, you can improve your health and prevent the onset of these conditions. There is good evidence for this.
The check should take about 20–30 minutes and is based on straightforward questions and measurements such as age, sex, family history, height, weight and blood pressure. There will also be a simple blood test to measure your cholesterol level.
Following the check, you will receive free personalised advice about what you can do to stay healthy.
Take a look at the attached link to the leaflet for more information about the NHS Health Check and how it could benefit you.
Practice Survey 2012/2013
We have just published our latest practice survey results 2012/2013 and report. We have asked members of our patient group and our practice for their feedback on the results and any suggestions on the actions we should take.
The results and the report can be viewed from our website (under further information on the left hand side of the home page and under Survey Results)
We are also displaying the results and the report in our waiting room
When We Are Closed
Emergency Ambulance Service
If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.
NHS 111 service
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Use of NHS Numbers
Plese read this information about your NHS number and its usage.
Have Your Say
We would like to hear your views on how we can improve services at Modbury Health Centre.
You can have your say by becoming part of the Modbury Health CentreVirtual Patient Participation Group .
(Site updated 22/12/2014)