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VISIT http://www.nhs.uk/pages/home.aspx  For more information about Long Term Conditions, Health A-Z and Livewell

FAQs about the NHS Health Check

Welcome to Modbury Health Centre

 

Modbury Health Centre welcomes Dr Michelle Bowd who joins us for 6 months from 3rd February

GP Trainees are fully qualified doctors who will have several years of hospital experience before joining a practice for GP training, and some will return to hospital training after their placement with us.  During the GP Trainee’s time with us they learn about the personal, primary and continuing care of patients and families, and gain a unique understanding of the management of acute, chronic, recurrent and terminal illness in both the surgery and the patient’s home together with preventive care and health promotion. They work as part of a multi-professional team which includes nurses, health visitors, social workers, administrative staff and receptionists. GP Trainees, like all Doctors, must meet the standards of care, competence and conduct set out by the General Medical Council guidance contained in Good Medical Practice.

Dr Bowd after her induction programme at Modbury Health Centre will have her own surgeries, but will still be supervised by her GP trainer, Dr Angus McMyn.

Q&A 

What does this mean being a teaching practice?

It means we are officially approved to teach and train GPs and Medical Students.

 

Why become a training practice?

By fulfilling the criteria needed and incorporating this into the way we work we expect to improve and maintain a higher standard of care for our patients.

 

How did we achieve this?

For The Surgery

The practice is examined to ensure that it provides an appropriate learning environment. It must provide a good example both of clinical care and of management. The infrastructure must be sound, the records of high quality and the team committed to learning.  

The Trainer

The trainer, Dr Angus McMyn, is examined independently to ensure that they have sufficient knowledge of practice and of education, skills appropriate to one-to-one teaching and educational management, and attitudes supportive of learning.

How are these standards maintained?

Every 2-3  years the practice is visited and inspected by a team of representatives from the Deanery who review the practice and interview the staff to ensure standards are being maintained. There is also feedback from the GPs who have been trained at the practice. Dr McMyn is also formally assessed during this visit. 

What is a GP Registrar?

This is a qualified doctor who has decided to embark on a career in general practice, much like a surgeon or physician in the hospital. Like these doctors part of their training involves them spending a total of 18 months working at a teaching practice. This is usually divided into a 6 month and 12 month attachment. 

How much experience do they have?

By the time you see a GP registrar they will have spent at least 5 years at medical school to qualify as a doctor. Then they will have done 2 years working in hospitals (previously known as “house jobs”. They will then start a 3 year training programme to become a GP, during which they will spend 18 months in a training practice. Often the GP Registrar will have more up to date knowledge on hospital treatment and service than we do as they have just come from a hospital job. So by the time you see this doctor they may well have been working as a doctor for 4 years. 

Why do they have to ask other GPs in the practice for advice?

There is a vast difference in the range and types of clinical cases and patients seen in general practice compared to hospital medicine. In a surgical job at the hospital a doctor will only see surgical cases every day, in general practice an average surgery may consist of a general medical case, then an ill child, then patient with a skin rash then a patient with depression etc. So there is a wide variety which can be quite challenging when you start in general practice. The GP registrars are encouraged to ask for help whenever they want for your safety and benefit so please be patient!

 

 

When We Are Closed

Emergency Ambulance Service
If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.

NHS 111 service

Call 111 when it's less urgent than 999

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

FREE NHS Health Check
We are delighted to be offering FREE NHS Health Checks to patients between the ages of 40 and 73 (some 74 year olds will qualify dependent on birthdate) who do not currently have vascular disease including Heart Disease, Stroke, Diabetes or Chronic Kidney Disease. If you already have one of the above you will already be offered yearly checks.

Half of all of us will develop some form of Cardiovascular Disease in our lives. Cardiovascular Disease remains one of the biggest causes of premature death in the UK despite huge advantages in medical understanding. Catching the early signs can help prevent the rate at which Cardiovascular Disease may develop.

To book your check, please ring 01548 830666 and ask for a Health Check.

CQC Inspection

The report has now been published- an extract is below. The full report can be accessed: http://www.cqc.org.uk/sites/default/files/new_reports/AAAD0038.pdf

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Modbury Health Centre on 8 April 2015.

Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe well-led, effective, caring and responsive services. It was also good for providing services for the population groups.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

 

 

We encourage and seek feedback from patients on the services it provides. 

Friends and Family Test   New!

 
New!  The Friends and Family test, set by NHS England, is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery.  Your feedback is important in order to celebrate and share our good practice as well as address any poor performance.
 
 
Friends and family logo
 
 
All responses are anonymous and confidential.  All responses from the first question contribute to a surgery score, which is shared with the public.  Responses from the second (and any subsequent) question may be published, for example, as part of a patient experience report. 

 Survey at the bottom of the page - take patient survey

 

 

GP Data Extraction

How Information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have.

 

 

When We Are Closed

Emergency Ambulance Service

If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.

NHS 111 service

Call 111 when it's less urgent than 999

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

 

 

 

 

Use of NHS Numbers

Plese read this information about your NHS number and its usage.

Have Your Say

We would like to hear your views on how we can improve services at Modbury Health Centre.

You can have your say by becoming part of the Modbury Health CentreVirtual Patient  Participation Group .

(Site updated 30/03/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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