Welcome
As Practice Development Manager, along with our GP Partners, I have the pleasure of working with an amazing team full of talented, dedicated, and caring people.
I am delighted you are interested in our vacancy.
Louise Killick -Practice Development Manager
An exciting opportunity has arisen for a Patient Services Manager to join our friendly and supportive practice.
This is a fantastic opportunity for someone with a proven track record of leading a team to take the next step in their career and would also suit someone looking for a change of role or a role where they can work as part of a cohesive and forward-thinking team.
You will be joining a management team and a wider practice team (including 4 Partner GPs) who all value collaborative working, support each other to provide high quality patient care & encourage getting the right work-life balance.
The ideal candidate will relish the challenge of working in general practice, communicating effectively with patients and colleagues, working within a caring, forward-thinking organisation. We are looking for a confident, caring, resilient individual with excellent communication skills. It is essential that the new manager can ensure that the practice continues to run smoothly.
If you have experience of line managing a team and the drive, motivation, and commitment to fulfil the needs of our patients, we want to hear from you. In exchange we offer an attractive employment package, NHS pension and opportunity for career development.
Main duties of the job
Working closely with The Practice Development Manager and Operations Manager you will line manage the reception and admin teams in the practice to ensure our patients receive a first-class service at all times and ensuring a comprehensive and supportive training package for new and existing staff to build upon their skills and develop the practice teams.
The Patient Services Managers primary focus will be the smooth operation of clinics, patient access and contacts and all administrative services related to delivering an excellent service to our patients. You will oversee the entire patient pathway from first contact with the reception team to administrative services and coding and recall. Excellent organisational and problem-solving skills are essential. Including:
· Work with teams to understand current challenges to effective service delivery and identify solutions, including existing best practice.
· Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience.
· Ensure all change is ultimately focussed on improving services for patients.
Patient Services Manager Job Description and Person Specification June 2025.docx