Patient Participation Group

The Aims of the Patient Participation Group

Modbury Health Centre has a virtual Patient Participation Group (PPG).

We currently have 45 members

We are relaunching this group and plan to have a patient event on 5th March 2024 ( this has now been moved to April 24th 2024

This Group plays a valuable part in the future development of the practice and is used as a resource to provide feedback on the range and quality of the services and also to generate ideas for areas to improve.

We are actively recruiting patients for the group.

Our aim is to work with as many different patients as possible and to make sure that the group is as fair a representation of our entire patient population as we can achieve. That is why we decided to establish a virtual Group rather than a physical one as we understand that many patients are unable to attend the meetings due to other commitments but may want to have a say in what we do.

We are now part of the South Hams Primary Care Network. In this network are practices from: Modbury, Kingsbridge, Salcombe, Chillington and Dartmouth.We are hoping in the very near future to have an event when we invite the practices to attend.

a group of people looking at each other

What will be involved?

The main role of the Group is to give us feedback on how well the practice is doing. We also gain feedback from the GP Patient Survey run by the Department of Health. We also run a Friends and Family Questionnaire that can be completed either in the surgery of via our website.

Patients will be asked a series of simple questions about how we are doing. We want to ensure the right areas are covered in the General Practice Annual Survey, so the group will be asked to tell us what areas we should be looking at. 

The survey results will be published on the website along with our proposal to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans. At the end of the year we will publish the results of our achievements in the areas that needed change.  

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

National GP Survey Results

The GP Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP surgery. The survey asks about your experiences of your local GP surgery and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is to make an appointment at your surgery, satisfaction with opening hours, the quality of care received from your GP and practice nurses, amongst other things.

Replies to the survey will help GP surgeries understand where they can improve. This survey is an opportunity for patients to have their say about how well their surgery is doing at providing these services to patients.

Who is this actually from?

Ipsos MORI, an independent research agency, administers the survey on behalf of NHS England.

What is NHS England?

NHS England leads the National Health Service (NHS) in England. It is an arm's length body of the Department of Health with the aim of improving health outcomes for people in England. It is responsible for the commissioning of health care services in England, including the contracts for GPs, pharmacists, and dentists.

NHS England has commissioned Ipsos MORI to run the GP Patient Survey. You can find out more about NHS England on the NHS website.

See the results of the 2023 survey by clicking on the following link: